Customer Feature Story: Tracey and Clinton

By General

For this blog, we’re so pleased to introduce you to Tracey and Clinton – a happy couple we’ve been lucky to know for some years.

Clinton says that since the day he and Tracey met, he has felt nothing but blessed and happy and so it was that one day over espresso martinis at South Bank, he popped the question and she said YES!

Our research tells us at that word of mouth is a very powerful thing and in Tracey’s case, she had a work colleague who had a wedding ring made by us. Her colleague had a great experience and recommended us, and so Clinton came in to visit us one afternoon to learn more about our handmade bespoke pieces. Shortly after, Clinton and Tracey booked a design consultation with our team. A big thank you goes out to Tracey’s work colleague!

Meeting with the happy couple to help find the perfect engagement ring, the love they have for each other was evident to all of us at Artisans. After perusing our collection, they decided upon our 18ct white/rose gold alexandrite and diamond engagement 5 stone ring. For those who haven’t heard of the alexandrite gemstone, it’s catch phrase is “emerald by day, ruby by night” because of its unique colour changing properties. Alexandrites are rated 8.5 on the MOH scale, which means that they are strong enough gemstones for everyday wear, like an engagement ring. Check out our Alexandrite gemstone blog here.

Tracey’s 18ct white/rose gold alexandrite and diamond 5 stone engagement ring (worn on top hand). Bottom is a beautiful Australian blue sapphire flanked by cadi cut diamonds (worn on bottom hand).

The wedding was a quiet ceremony, overlooking the azure waters of the Caribbean Ocean in beautiful Jamaica. Slipping the ring on Tracey’s finger, Clinton said that he again felt that familiar feeling of being blessed and happy – the way he has felt since he first met Tracey.

It was a beautiful ceremony, made even more memorable when the Jamaican priest in his awesome accent said “you may KISSSSSSSS the bride”.

The honeymoon was spent in Abu Dhabi and thank-you to the happy couple for sharing this photo with us. The beautiful scenery and happy couple belies the reality of being hurled from side to side in the back of the 4WD to get there!

When asked about their experience with the Artisans team, Tracey and Clinton remarked that it “was friendly, fun, exciting and we felt like we had been friends forever”.

Since Tracey and Clinton tied the knot, they have been back to visit us to get more special pieces designed and handmade. Such as a pair of gold nuggets that we converted into cufflinks for Clinton. For Tracey, it was a beautiful grey spinel, diamond and pink spinel dress ring that had fine butterfly wing details in the setting.

From all of us at Artisans Bespoke Jewellers, we’d like to say a very big congratulations to Tracey and Clinton on their special day and their beautiful Artisans pieces.

Contact Artisans Bespoke Jewellers to book a design consultation today to see how we can bring your jewellery dreams to life or see our full range of handmade bespoke jewellery pieces ready to take home!

Unknowingly buying poor quality jewellery online, it could happen to anyone…

By General

Once upon a time there was a guy. Let’s call him Matt. And Matt was in love with Ellie. Matt wanted to propose to Ellie and came across a LA-based company on Instagram called Moon Azure (not the real name). This company advertised beautiful engagement rings that Ellie had actually seen before (and mentioned to Matt).

Before planning his surprise proposal, Matt jumped on their website and ordered a 14ct rose gold moissanite & diamond engagement ring.

Once the ring arrived from LA, Matt organized the surprise proposal and Ellie said YES!

Unfortunately it was the wrong size, and instead of sending it back to LA for a resize, Ellie contacted us at Artisans to see if we could do it for her. It turns out that Ellie’s mother was a previous customer and assured Ellie that we were the place that could help.

When Tammy inspected the ring, she was shocked to see how poor the workmanship was, and told Ellie that if they worked on this ring at all, the diamonds would pop out. She told Ellie that it wasn’t a handmade ring and that it should never have been sold as an engagement ring in the first place, given how delicate the ring was.

What followed for Ellie was a mini-workshop on engagement rings. She learned that when designing an engagement ring, it’s important that it is made to withstand being worn everyday for the rest of your life, which means the integrity of the ring must be of the highest order.

The ring that Ellie brought to Tammy, could only be worn once or twice a week at best. How did Tammy know this? Apart from over 25 years of experience Tammy has, it was the way in which the diamonds were set and the lack of weight (ie gold) in the ring. The ring was also sent to an independent valuer who noted on a report that 12 of the diamonds were already chipped.

Armed with this knowledge, Ellie wrote to Moon Azure to voice her concerns and to request a refund. Unfortunately Moon Azure resolutely denied all the points Ellie raised in her email (lack of durability, chipped diamonds etc) and declined to refund her money. Plan A was out the window!

The next move was to send the paperwork from the independent valuation, accompanied with a letter from Tammy to the bank citing that the product sold/bought was not as described. After careful investigation from the bank, Plan B was successful on the grounds of faulty/fradulent behaviour and Ellie received a full refund!

Without missing a beat, Ellie and Matt met with Tammy to get started on designing an engagement ring that was completely bespoke to the two of them, was going to last the rest of their lives and was a visual delight!

Ellie and Matt’s ring was made by hand, in 18ct white gold and featured a 1.42ct radiant cut grey spinel set in rose gold teardrop shape claws.

While this story has a happy ending, we would implore anybody looking to buy an engagement ring online to think twice.

Think twice, shop local and know what your rights are.

Contact Artisans Bespoke Jewellers to book a jewellery design consultation today to design your own bespoke diamond engagement ring.

Customer Feature Story: Jack & Symmie

By General

Scrolling through Instagram photos of Jack Hingert’s most recent Europe trip with his girlfriend Symmie, you wouldn’t know that he was hiding an Artisans Bespoke Jeweller’s engagement ring in his pocket.

Wanting to choose just the right moment to propose on their European jaunt, but not having planned exactly where to do it, Jack – who is a Defender for Brisbane Roar FC – kept the ring on him until he felt it was the right time. How he got away with it, we’ll never know! But thankfully the right moment came in Positano.

“I can’t think of anywhere more perfect!” he said, and we couldn’t agree more.

After meeting on a night out in Brisbane through mutual friends, Jack and Symmie quickly realized they’d found ‘The One’ and before he knew it, Jack was seeking recommendations for jewellers in Brisbane. Luckily for us, a Brisbane Roar teammate had also had an engagement ring made by Artisans, and he highly recommended us (thanks for that Daniel!).

Not long after that, Jack met with Tammy and they got to work designing the perfect engagement ring for Symmie. He chose a pear shaped 1ct diamond and wanted to surround it with a halo, and after consulting with Tammy, she added some beautiful design ideas to personalize it to the pair.

Upon seeing the ring, Jack said Symmie “just burst into tears – happy of course! She still talks about how much she loves it”.

In Jack’s words, he would definitely recommend Artisans Bespoke Jewellers to family and friends as it was such a great experience. “Tammy and the team were fantastic. They were so friendly and went above and beyond to get me exactly what I wanted. I’m so happy that Daniel recommend them to me. Can’t fault any part of the service”.

We’re so happy for Jack and Symmie. Thank you for choosing Artisans Bespoke Jewellers to be part of your beautiful story, and congratulations on your engagement!

Contact Artisans Bespoke Jewellers to book a jewellery design consultation today to design your own bespoke diamond engagement ring.

Tim, Tabitha & The Katherine Rose Ring

By General

At Artisans Bespoke Jewellers, we consider it an honour to play a part in our customer’s stories. Every story is different, but each time someone shares them with us, we feel privileged to be part of it. We might even tear up a bit when we see your reactions to the final product (we will neither confirm or deny this).

Our part in Tim and Tabitha’s story began when Tim decided he was going to propose to his girlfriend.

He started to search for a jeweller, and he began the search online. We received an email enquiry from him and quickly made an appointment. Tim says “When I first met Tammy I knew I had found the perfect place”.

The Little Prince by
Antoine de Saint-Exupéry

In that meeting, Tim shared with us that Tabitha’s favourite book was The Little Prince by Antoine de Saint-Exupéry. For those who are familiar with this famous fable, you will know that a rose is an integral part of this story and Tim had a strong vision of designing a ‘rose ring’.

Working with Tammy, they designed a ring that perfectly encapsulated the essence of Tim’s message. He initially wanted a ruby as the centre stone for the rose, but Tammy guided him towards a pink/bronze sapphire to account for durability and everyday wear. Tsavorite garnets were chosen to depict the leaves of the rose.

Our jeweller Kathy, got to work on the design and created the ring on time and to Tim’s budget. Tim’s thoughts on seeing the completed ring for the first time:

“For me, the first time I saw the finished ring, I was completely in awe. It captured my idea and made it a thousand times better. The craft and design are incredible.”

Not long after picking up the ring, Tim sent us the following message:

“Just wanted to let you know that she said yes and she loves the ring! It really is incredible. Thanks again for all your help. It looks amazing in the sunlight!”

She said yes! We were so happy for them both, and Tim followed up later to let us know Tabitha’s initial reaction upon seeing the ring:

“For Tabitha, firstly she was wrapped up in the moment. The ring itself caught the light beautifully and when she realised what it was inspired by she was speechless. She loved the idea that the ring was unique to her, and how well it represents our journey together”.

It was such a pleasure designing and hand making this bespoke piece for Tim and Tabitha. We loved the design so much we wanted to create our own ‘Rose Ring’ inspired by Tim and Tabitha’s story, but with our own Artisans flair. The result was a beautiful rose ring set in 18ct White Gold with a Round Brilliant Solitaire – it was one of the most beautiful engagement ring designs we have seen our jeweller Kathy make, so we named the ring design after her – ‘Katherine Rose Ring’.

Katherine Rose Ring
Katherine Rose Ring
Katherine Rose Ring
Katherine Rose Ring

Artisans Bespoke Jewellers 98 Latrobe Terrace Inside

Why Handmade Jewellery is Superior to Cast

By General

Advancements in technology has led to Computer-Aided Design (CAD) jewellery which has resulted in international brand names entering the jewellery market in droves. CAD jewellery is made by creating a design by computer and printing a 3Dimensional wax print (or mill the design onto metal). Metal is then poured  into a plaster mould and the piece can then be manufactured in bulk. This practice is generally done in factories overseas where labour and manufacturing costs are much lower than in Australia.

Due to the nature of how gold is set in the mould, cast made jewellery lacks strength and integrity compared to a piece that is made by hand. There are very few jewellers in Australia that can manufacture a completely handmade piece without the assistance of a computer. International brand names claim that their pieces are handmade, however the truth is that they are CAD, cast and then ‘finished’ by hand, or the components are individually manufactured by cast and then soldered together. These are not classified as being genuinely handmade.

Continue reading below where we explore the reasons why handmade jewellery is superior to cast.

Handmade Benefits:


A handmade ring is inherently stronger as the forged metal has been hardened by the process of forging, rolling, bending, hammering and shaping with a series of tools by hand.

No Faults In The Metals

During the casting process, the chance of porosity or crystallisation in the metal used are common faults of the casting process, which results in weakened metal. This possibility is easily avoided with a handmade piece.

Bespoke Gem Sizes

The setting of a gemstone/s in a handmade piece is measured and made to fit the selected gemstone/s perfectly, unlike a cast piece where it is limited to a select size of gemstones.

Variety Of Metal Colours & Modifications

Different coloured metals and modifications are also possible during the handmaking phase as opposed to a cast made jewellery. For example, if you wanted a yellow gold shank with white gold top this would be easy to achieve with a handmade piece.

No limitations In Design

Cast made jewellery can also be limited by the software however, handmade jewellery has a limitless range of design styles.

Common Misconception:

A common misconception is that handmade jewellery will take longer and cost more to make. This is definitely not the case with Artisans Bespoke Jewellers. Our team of talented jewellers and setter have fine-tuned their craft, making the process of hand making faster, which can often be less expensive and timely compared to making the same piece using CAD and cast techniques.

A more sustainable option:

We believe that handmade jewellery is a more sustainable option in the long run (as opposed to cast made jewellery) because you have the option to remodel from an existing piece. For instance, did you know that we can reuse the gold, gemstone/s from your jewellery collection even if it’s broken? This is a great way to keep sentimental pieces and their memories within the family and be able to hand it down to future generations.

Explore our handmade jewellery ranges below:

Contact Artisans Bespoke Jewellers to book a jewellery design consultation or to discuss your jewellery design options with our team.

Salt & Pepper Diamonds: A Brief Description & Why We Wouldn’t Recommend Them For Your Engagement Ring

By General

Diamonds can come with flaws or inclusions. These imperfections can actually come in various colours, although typically they’re black and white.

What Is A Salt & Pepper Diamond?

A salt and pepper diamond is essentially a diamond that has white (ie salt) and black (ie pepper) inclusions within it, hence the fact that they are sometimes referred to as ‘imperfect’ diamonds.

Almost all diamonds (99.9% to be precise) have some flaw, but mostly they are so tiny that they can’t be seen with the naked eye. Conversely, salt & pepper diamonds are so full of imperfections that it affects the look of the entire stone.

Where a normal diamond refracts light and appears to shine and sparkle, a salt and pepper diamond has a flat, mottled and grey look about it.

Historically these gems have been around for millions and sometimes billions of years!  Traditionally they’ve been considered undesirable due to the imperfections, but more recently they are enjoying an increase in popularity by brides seeking something a little different.

Why We Wouldn’t Recommend Them For Your Engagement Ring

At Artisans Bespoke Jewellers we wouldn’t recommend using a salt and pepper diamond for your engagement ring. Depending on where the imperfections are within the stone, and how big they are, it could compromise the strength of the diamond.

Even if you’re careful with your engagement ring and try not to bump it or scratch it, the risk to damaging the stone is much greater than with a normal diamond.

Our Recommendation

Instead, if you like the look of the salt & pepper diamond and would like a similar look for your engagement ring – we would recommend a grey spinel. The grey spinel has a gorgeous silver tone and also has the added value of being an 8 – 8.5 on the Mohs scale, which measures the hardness of a gem (10 being the highest/hardest).

Hex cut grey spinel and diamond engagement ring

Grey Spinel Diamond Ring
Grey Spinel Ceylon Pink Sapphire Diamond Ring

Hopefully this information helps you in your engagement ring research! If you’d like to meet with us and learn more about which gems we would recommend for your engagement ring, don’t hesitate to contact us at the shop on (07) 3369 3798.

Artisans Bespoke Jewellers: Top 3 Engagement Ring Predictions For 2019

By General

You’ve asked and we’ve delivered! We’re pleased to bring you our top three engagement ring predictions for 2019!

Fancy Shape Diamonds & Coloured Gemstones as Features

This year we’ve noticed the rise of diamonds or other gems in what we would call “fancy” shapes being used as features to the main stone. We love a solitaire engagement ring as much as the next person, but we also adore using feature stones.

These stones can be in a variety of shapes and sizes and we’ve listed them below with a brief description.


The pear shaped diamond is also known as a teardrop diamond. This shape is quite unique because it combines the design of a round brilliant and a marquise to create this beautiful shape.


As the name suggests, this particular cut resembles a kite. Broader along the top and tapering down to a thin point. Because of the shape, these cuts of diamonds or gems are usually used on the shank of a ring.


This one is a no-brainer. It’s a six sided gemstone and is perfect as a centre stone.

Tapered Baguette

This particular cut is perfect as a side stone because of the shape. These are generally smaller stones cut into a tapered shape.


Short for “Cadillac”, this diamond has five sides (because the base is one long side, then two sides that taper at the same angle and then two more that meet at an apex). It derives this name because it looks similar to the Cadillac logo. These are best for side stones!

Asymmetrical & Organic Cuts

Asymmetrical cuts are, as the name suggests, asymmetric in design. Organic cuts are probably better described as a ‘rough’ cut. They’re not a precise, clean cut like you would find in the others we’ve described.

Tiara Rings with engagement rings or combined/stackable engagement & tiara options

The tiara ring is also getting a lot of attention from our customers. We love these rings, not just because they’re stunning to look at, but because they’re a beautiful way to present your wedding stackers (engagement, wedding &/or eternity). Who wouldn’t want to wear a tiny tiara on their finger? In the design process you get to choose the gold, the gems and the design of the tiara.

Trilogy design engagement ring

A trilogy engagement ring is steeped in symbolism with the three stones representing the past, the present and the future. The middle stone, which represents the present, is usually (but not always) the larger stone.

The design possibilities for this type of ring are quite wide and varied depending on the shape and the stones you’d like to use.

That rounds up our top three predictions for engagement rings this year. If you’d like to meet with us to chat about your engagement ring design options, don’t hesitate to contact us on (07) 3369 3798.

Jewellery Remodelling: A Sister’s Legacy

By General

They say that your sister is the first female friend you’ll ever have.

Yes, there may be bickering and misunderstandings and oneupmanship happening all through the relationship, but for the most part – there’s love and understanding. You were both raised in the same crazy family and nobody gets your family like you do. One look between you both can convey an entire conversation.

All this and more, came to our minds when we met our beautiful customer, Merryl.

You see, Merryl’s sister had recently passed away and on her passing, she left a gorgeous ring to Merryl.

The ring was a beautiful rose gold garnet and black diamond piece, but it needed a little bit of TLC. The garnets and the diamonds were falling out and the gold was a little worn in places.

Left: Original Ring. Right: Newly Remodelling Ring using original gemstones.

Merryl wanted the ring to look exactly the same, but just repaired and refreshed.

Bearing all of this in mind, our workshop began the remodelling process. Our team very carefully went about unsetting all the stones. Thankfully we were able to reuse the garnets and diamonds. The original ring had quite a high profile which compromised the integrity of the ring somewhat. We handmade the new ring with more gold and a lower profile. It meant the ring would be more comfortable to wear and last longer. As an example, the original ring weighed 3 grams and the new ring weighed 11 grams.

We were able to deliver Merryl a ring that still looked like her sister’s original ring, but was made to stand the test of time.

Ring basket comparison. The right is much more stronger.

If you’re looking to refresh a piece of jewellery but you don’t want it to be unrecognizable from the original, we can do that for you. Just like we did for Merryl and her sister’s ring. We’re able to unset and reuse gemstones and we can even source gems to match the colour, size or cut of the existing gems. Following your wishes, we can remodel a piece to still look like the original, but will last a lot longer. Find out more about our remodelling process here.

Contact us and book a design appointment today!

Testimonial from Merryl:
Over the past two years I have bought four stunning pieces of jewellery from Artisans at Paddington.

My very first purchase was a beautiful floating pendant set with champagne and white diamonds – it was a present from my husband for our 25th wedding anniversary, and it is unique and very special. Hazel helped me to select it, and that was when my love affair with Artisans began!

My other three purchases have been rings, two of which were individually designed for me by Tammy and/or Hazel. One incorporated two pairs of stud earrings into a classic row with a modern twist, and my most recent ‘creation’ is the most exquisitely gorgeous rose and white gold Art Deco-style grey spinel, green tourmaline and diamond ring which I can’t stop looking at!! 

Tammy also remade a ring which had great emotional significance to me because it had been a gift from my sister who passed away a few years ago. The ring had been cast rather than hand-made, and the claws and some of the stones had broken or fallen out. The remake is almost identical to the original, but stronger and much more durable.

I regularly receive compliments about all of these pieces because they are truly stunning, one-of-a-kind items which have been carefully crafted by Brisbane’s  most highly-skilled jewellers.

But do you know what the best thing about Artisans is? Everyone who works there really seems to love his/her job, and this shows from the moment you walk through the door. There is the buzz of a happy workplace, with people who know their craft and enjoy what they’re doing.


Artisans Wedding Photoshoot – Behind the scenes

By General
Behind the scenes team photo

Join us as we go behind the scenes of our wedding photoshoot…

List of our amazing team from the day:
Photographer & Retoucher – Olivia from Liv Photography
Hair & Makeup Artist – Jim from Jim Jirarnuttaruj
Garment Stylist – Mette from Be Divine
Product Stylist – Hazel from Artisans Bespoke Jewellers
Talent – Adele & Luke from Chic Management
Social Media – Leanne from Hardcastle Business Support
Wedding Dresses – Paddington Weddings
Flowers – Anna from Flowers By Forrest
Photoshoot Venue – Darling & Co


By General

At Artisans Bespoke Jewellers, it didn’t take the official legalisation of gay marriage for us recognise that love is love. We have been creating beautiful bespoke pieces for same-sex couples for many years and we have lots of examples we can share with you if you need help with your design. Just contact us for an appointment, bring some ideas, thoughts & stories with you and we’ll do the rest!